RETURNS and REFUNDS
If an item needs to be returned or exchanged, please contact Macro Mode within 3 days of the receipt of your purchased item, either by phone or email to discuss.
Phone: 0402 927 010 Email: [email protected]
If it is agreed that the item is to be returned or exchanged, the item must be received within 7 days of the agreement. You must provide the receipt or proof of purchase with the returned item. The item must be sent to:
Macro Mode Pty Ltd
678 Botany Rd, Alexandria, New South Wales 2015 Australia
Please do not send your purchased item back to the manufacturer.
REFUNDS (if applicable)
Once the returned item has been received and inspected, we will send you an email to notify you that it has been received. We will also notify you of the approval or rejection of your refund.
If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 7 days after the agreement to return, may not be eligible for a refund.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If it is approved that an exchange is necessary, the new item will be shipped within 7 days if the item is in stock. If the item is not in stock it will need to be ordered.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.